I just spoke with Doug the owner of "Start Me Up". He and I have agreed to settle our differences. He and I spoke for about an hour and he addressed all my concerns. I regret that this discussion took place in this forum but I felt I had been deliberately ripped off and didn't know the best way to go about doing this... in fact the only positive thing I can see about doing it in this fashion was the way we all have been able to see how Doug responded to this. He absolutely proved to me through our hour-long telephone discussion that he really does care about his clients and he is in no way attempting to rip anyone off. Most owners never would have given a hoot, much less given their phone number and asked the person to call them. Through our conversation I was able to glean that Doug is a man of honesty and integrity and he cares deeply about providing a good, high quality product. No one can provide a good product without relying on other people to make it happen. Sometimes other people let you down. Doug has assured me that he has done and will continue to do what is needed to continually improve his product to give the best experience he can for everyone who boards one of his boats to go fishing. I go to Hawaii once a year to go fishing and I can say now - after having talked to Doug - that I will almost certainly use them in the future. I apologize to all of you for doing this on-line - it was a knee-jerk bone-headed way to do it.