I used them a month ago and they don’t suck. They do a very good job, will talk you out of more expensive thicker gauge bags if not needed, provide free ice, and are slightly less expensive than the others. I’ve used all three of the processors, and wouldn’t hesitate to use any of them again.
I will never use 5 star again. they are fine if you pick up at their address, if you need it shipped, epic fail. For the last 3 years I either received rotten fish, rotting fish or defrosted fish. Their communication on shipping completely sucks. They will promise you ship date only to say later that a mistake was made and the date changed, but they cant tell what the new date will be. From a shipping perspective stay far away from these people.
I've never had a problem with them, in fact I've been using Mario's every since 5 star fucked me, ....my bud's didn't believe me, then 5 star also fucked them...they are now Mario's customers also. I'm not sure about the phone calls though, they have always called me right back or in a reasonable amount of time.