As a Southern California resident, I try to keep my tackle buying $$$ local. I buy my gear local because I believe those local shops provide a greater benifit to the SCal fishing industry than, let's say an online tackle store out of Florida. However, sometimes, it's really hard to do. So, I have a Shimano Spinning reel that needed cleaning and maybe some bearing replaced. Basspro can do this via mail. No probs. So can many other online tackle shops. Just fill out the form, mail them the reel and $20- later +parts, they mail the reel back. However, like I said, I like to keep things local So, this morning I drove on down 40 miles each way, to Longfin Tackle. After all, their website says they can repair 'any reel'. I could also mail the reel, but, hey, any excuse to actually be in a tackle store...and maybe find more tackle that I just can't live without....$. So, I fight traffic for an hour, walk in to the store and start to tell the counter person what I need done to the reel. He stops me. "Unfortunately, our repair guy doesn't do Spinning reels". Dead silence and probably a blank stare from me....then me " that would have been something that should be posted on your website, wouldn't you agree?" Him "I'm sorry, I don't do the website". Me "Ok, wrong response, I don't do Longfin Tackle". Yea, I get it, I'm just some PO'd fisherman that was also pissed because of the 1 hour drive down, and now the 1 hour drive back. But, I'm also a money spending SOB when I buy tackle. Shopping local, particularly for specialized products, that are usually less money and far easier to buy online, is difficult enough. Well, al least I know where not to go. Rant over.