I know lots of people here like Garmin products and service like I always have but something has changed. I purchased a new not refurbished Chart plotter/fish finder on 1/20/19. It’s had about 8 months of actual use and has performed perfectly up until last week when it just stopped powering up. After triple checking all my connections and making sure it was getting plenty of power I finally contacted Garmin yesterday. They basically told me to fuck off and go buy another one. After some less than pleasant conversation I was given an email to send my receipt to and explain the situation. Honestly I’m getting pretty pissed off. This already ruined Labor Day weekend when I had to pull the boat back home from Sekiu with 120 gallons of fuel in it because I found out I had no chart plotter right after I launched. I have never had any issues like this with Simrad but always heard Garmin had better customer service. It’s now been 24 hours since I’ve emailed them and no response.
those coffee cups are a hot item at the fish expo or what used to be called fish expo.FURUNO.........
IF it breaks, which is rare, or usually self inflicted(my case) you drive to Camas, WA, deliver the machine, fill up your coffe cup at the receiving desk, go down the street, have breakfast, and they will call you when it’s done. You can get the tour, a Coffe cup, and be taken care of. It was the best customer service experience of my life. BY FAR!
AND they gave me a spare new MFDBB processor(6k$$) to keep as a spare for the summer just in case. Unreal.
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Ouchie! So you buy a 5 year old plotter on sale that is at end of life and this being superseceded. I logged into the portal and the marketing memo was from 2014 for the new product launch at FLIBS.
Anytime someone wants to buy discontinued product, I always counsel them to throw their money forward instead of backwards. You are getting the newest technology, cartography, etc. As well as purchasing a product that will have the greatest amount of service products at the warranty service center. With the echomap products, and most of them, when they do a production run, they also produce the parts to service them at the same time. When they run out-- they are out.
I also encourage people to register their products right away when they purchase any new products, especially outdated products. Not saying you did or didn't, but that has your product information available when you call or email. It establishes purchase date, authorized reseller, etc. And streamlines the process.
Also, i encourage people to update software regularly to the latest version. If you are not savvy with that, take it back to the store where you bought it and they will do it for you. You should take it back there anyway and plug it into their wall to see how it works from their setup.
Regularly i have people bring product in to me that they say "died". Put it on the bench, power it up and find they held the power button down too long ot too many times and turned off the backlight. Most if them are bitching about crappy product, etc. Had a got bring his Lowrance gen2 in that he was all distraught "it died" and Navico would fix it. Whaaaaa. They would give him a coupon for $50 on a new Lowrance product of he sent his back to them. Put it on the bench, heard the beep, knew it wasn't dead, and held down the power button and turned the backlight up. He had somehow, unbeknownst to him, turned it off. His software hadn't been updated since he bought it, so i updated it and sent him on his way.
If you registered your product, take it back to where you bought it and have them work the warranty for you. And, it hasn't been used 8 months. You bought it 19 months ago. My Toyota dealer doesn't care how much i don't drive my prius, it is still X- years old.
In the true spirit of Bloody Decks, sounds like you took the frustrations with your wife from the weekend out on the CSR when trying to get something from him. I know from experience when putting out a fire, putting the trash pump for the fire hose into the outhouse tank and letting rip never achieves what i want. Do what Reel Hooker said and call back with a "happy voice".
My unit is a 2018 model not five years old. I was nice until the guy told me to just go buy a new one and I was out of luck. I spent a week checking everything out hoping it was something on my end. I did register my warranty and I updated my software every six months. The way you talk about customers is just about their attitude. When was the last time you took a 18 month old car that was under warranty in to the dealership and they told you to stop bitching and just buy another one? Honestly I almost never have warranty issues with anything but when I have, it’s usually a smooth process. Looking at the post above, Furuno seems to have it figured out. Treat your customers well and they will be loyal to you.
Customer service sucks almost everywhere these days... but really? towed home from sekiu because you had no chart plotter????
Sekiu became famous from people fishing from kicker boats with nothing for navigation...
Just a compass will keep you facing in the right direction it's pretty simple really
Should not have wasted the trip
When I was a kid my dad did the compass only thing at sekiu a couple times and once we pulled into pillar point, and once we found the green can at neah bay instead of slip point.I grew up fishing CQ in a 18' Glaspar with a 55HP. My Dad fished it for many, many, years. One time the visibility was literally 25'. I was 10 years old. I had NO clue where land was, let alone the marina. My Dad got us back no problem.
I had no idea how he did that. Years later I asked him....he said it was easy, if you knew the tides, and the structure, you just know, follow them back. Now that's a Swedish chart-plotter. I'll never be that good...
When I was a kid my dad did the compass only thing at sekiu a couple times and once we pulled into pillar point, and once we found the green can at neah bay instead of slip point.
Thanks god for good electronics.
I thought we were gonna have a winner..
okay if you are using a compass and a chart, what is it that you are determining? how do you determine it?