So I took my Lexa 400 in because of the reel not engaging every time I turn the handle from an unlocked position. (Handle turns and the reel doesn't engage) My friend also has the same issue on the 300 so we both went there on recommendation of BD to drop off the reels. They received the reels and long story short they ended up saying that the pinion gear and drive gear and 1 bearing were bad, they also told me that they hadn't taken it apart yet and this was just an estimate based on "feeling" the reel in their hands. and the bill would be $46+ to fix and ship back to me. I then called and spoke to Toby, he said that the reel could have corrosion inside. he then went to look at it and said "well there's some salt buildup inside but no corrosion". (But I still needed all those parts replaced) he said he could get me 25% off the reel and that's the best he could do. I said fine because at this point I just want to fish it and not hassle anymore. I then get a call from Laura Gutierrez at Daiwa saying that my bill will be the original amount of $46+ I told her I was supposed to get 25% off and she said she had to check. Then she said I would have to also pay additional shipping! At this point I just told her to ship me back my unfixed reel and I was done with them. She said she would get back to me, I received an email the next day with pictures showing lots of corrosion. (I attached the pics they sent me). I then called and said well Toby had told me that he took it apart and it has a small amount of salt but no corrosion?? And why was I being told two different things. The answer I received was " well the best I can do is give you 25% off parts" and that "did I see the pictures of the damage". not the answer to my question about why did Toby tell me one thing and now you tell me something different!! And she then said so would you like me to just send it back to you unfixed? I said ok and they said they would send it out today. Never had this type of customer service before. (trying to blame the customer) one person saying one thing and another something different.?? what is going on there. I had a really good experience with them years ago. Did they hire all new people who just don't care about treating customers the way they should be Sorry for the long rant but I'm just so fed up with Daiwa. (BTW does anyone know of a good place to fix this reel, I'd rather pay anyone else but Daiwa to fix it) Once its fixed its going up for sale, along with all my other daiwa freshwater stuff. I will no longer support them. Shimano or Okuma from now on. Thanks.