Costa warranty?

Discussion in 'San Diego Long Range fishing Reports' started by Wicky Wicky, Jun 3, 2015.

  1. Wicky Wicky

    Wicky Wicky Wicky Wicky

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    Wicky
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    I made a rookie mistake and placed my new Costa Corbinas on the boat seat as I was dealing with small crisis on the boat and didn't have time to put them in a "safe place." I'm sure you can guess what happened.
    Anyway, here is how their warranty reads: Costas are built by hand and backed for life, and if you have a manufacturing defect, the folks in our repair shop will fix them for a warranty processing fee of $11.95 to get you back on the water as soon as possible."
    Looks like I'm screwed and I have to cough up $139 bucks to get my new/broken Costas replaced. I'm sticking with Costco Hobie or Maui Jim shades after this pair is 86d. Break a pair of those and there are no questions asked.
     
    Last edited: Jun 3, 2015
  2. Workplacesafety

    Workplacesafety Reducing workplace injuries and illnesses

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    Jeff Bruner
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    Zenni Optical
     
  3. Shooter

    Shooter Member

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    Before you despair, you may want to call them and ask them for help. They're pretty nice.
     
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  4. Wicky Wicky

    Wicky Wicky Wicky Wicky

    Location:
    Boise, ID
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    Wicky
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    I called them...not much love at all. Sending them in to get the down low.
     
  5. CrazyDonkey

    CrazyDonkey Member

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    Ian
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    I have heard it go both ways with them in regards to fixing issues that were not defects. I just had a weight slam into a lens yesterday while fishing that now has me seeing a blurry spot because of the scratch. Need to call them and see how much that will cost me.
     
  6. matrixx611

    matrixx611 Well-Known "Member"

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    Jim Maui fixes it for free even though it's not a defect?
     
  7. mullet

    mullet Metal Fabricator

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    San Fernando Valley
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    If you slam a rod tip in your truck door would you expect the warranty to cover it?Sitting on your glasses is pretty much the same deal.
     
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  8. Wicky Wicky

    Wicky Wicky Wicky Wicky

    Location:
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    Wicky
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  9. Wicky Wicky

    Wicky Wicky Wicky Wicky

    Location:
    Boise, ID
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    Wicky
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    I have no problem paying a fair share to replace them but, I think $139 is just a little too much for a sunglasses warranty.... that's all I'm saying. I don't expect anything from Costa. I wholesale cheap, Chinese, sunglasses in my distribution business and I have an idea of what the hard costs might be with a pair of Costas. There is a HUGE mark up in the shades business and historically, many sunglasses have had a lifetime you break em get a new pair warranty. Maybe times have changed though. Costa is mass produced in China btw and they do have a great product. All I'm saying is I'm going with a different pair next time around with a different warranty policy unless, of course, Costa does give me some love. Does that make this a "call out" thread? lol
     
    Last edited: Jun 5, 2015
  10. Wandering Blues

    Wandering Blues I've posted enough I should edit this section

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    Actually, it is covered on my fly rods and has come in handy a few times. No fault warranty and I only pay shipping.
     
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  11. Wicky Wicky

    Wicky Wicky Wicky Wicky

    Location:
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    Wicky
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    Maui Jim has $60 lens replacement cost with no charge for broken arms. $35 for the bridge.
     
  12. Wicky Wicky

    Wicky Wicky Wicky Wicky

    Location:
    Boise, ID
    Name:
    Wicky
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    And, any fishing rod you buy at Cabelas is covered under warranty for the broken rod tip, truck door or not. Probably the same at BPS.
    Just received this from Costa:

    Unlike most sunglass companies, we edge and hand fit almost every pair of lenses right here in Daytona Beach, Florida. Once we've assessed what repairs your Costas need, we'll send you an assessment email, or you'll receive a phone call that will outline your repair needs, options, and cost. If valid credit card information wasn't included with your repair request, please expect an email and or phone call from one of our Consumer Care representatives.

    So, I will wait and see what happens with my shades.
     
    Last edited: Jun 3, 2015
  13. matrixx611

    matrixx611 Well-Known "Member"

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    Good to know!! Am glad I bought it. Thanks
     
  14. mullet

    mullet Metal Fabricator

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    I didn't say they wouldn't. I said "Would you expect them to".There is a difference.Me if I pulled a bonehead move I would not expect them to.Sometimes you have to own up and take responsibility.
     
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  15. finstofeathers

    finstofeathers Newbie

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    Leon
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    I've sent in several pairs of Costas over the years for all sorts of issues. They're customer service is top notch! Usually only a small fee to replace/repair broken parts and you have some of the best fishing glasses on the planet. Way cheaper than buying a new set. IMHO
     
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  16. Fishybuzz

    Fishybuzz fishybuzz

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    All I use are Costa 580's …..my eyes and vision are irreplaceable ……
     
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  17. vegasandre

    vegasandre I've posted enough I should edit this section

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    Andre
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    I have had my Costas fixed twice as I break the lens 2x. 60 bucks send to Florida get them back 3 to 4 weeks. not the best deal .
     
  18. *****

    ***** Well-Known "Member"

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    Blake
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    Bought the lifetime no questions asked guarantee through Gander Mtn
     
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  19. wils

    wils lazy-ass well known "member"

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    not a spoiled bitch from san diego
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    bill
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    Pretty simple where I grew up:

    You broke them = you pay to have them fixed.

    Sounds like Costa will take care of you in regards repairs....
     
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  20. canyonman

    canyonman Well-Known "Member"

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    brooklyn
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    joe
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    Hey you never know. My dog chewed my Maui Jim's up pretty good a few years back , after reading the repair policy I figured it would cost me about 100$ to get them fixed. I sent them in with credit card info. Never heard from them till about a month later I got them back fixed no charge and a doggie treat for the guilty party with a nice note.
     
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