I recently had my 12t Penn Intl 2 speed ( Super Cal'd) that not been serviced in 25 years worked on. I asked Eric at Cals so many questions , he took all of them and asked me relevant questions back. In the end my 12 T is awesome.. I also had my Penn fathom 60 2 speed serviced as well, it came back amazing. I totally spaced and forgot to ask for longer screws on the 12 T so that it would fit a different rod , I emailed Eric and explained, after the reel had came back . Nancy called me back, Erics mom. She is sooo nice. What a pleasant conversation we had, eventually I spoke to Cal himself. He walked me through taking off the base, measuring the current screws and he made me two new screws.. of course they fit perfect and now my better stronger Super 12 T is on the rod I wanted it to fit on. Thanks to Cal, Nancy and of course Eric. love those guys, oh yeah .. no credit cards.. send a check, old school baby.