Hello everyone, We are pleased to be supporting the Bloody Decks forum and are happy to be joining the community. Please feel free to post any new threads on the WORLD OF PENN forum area with product questions, service needs or just to share your experiences on the water. It’s nice to know who you are talking to so we want to let you know who we are. Our team that will be handling our responses from PENN includes: Steve Carson (a.k.a tunanorth) - PENN West Coast Prostaffer Tom Blecker – PENN Reel Services Supervisor Tony Dubeck – PENN Quality Technician Chris Derrick – PENN Brand Marketing Manager Mike Rice – PENN Senior Business Manager Cameron Hughes – PENN Associate Product Manager <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com<img src=" /><o></o> Alright, so we have to lay some ground rules: <o></o> 1. We will be answering questions during business hours (8am-5pm) unless we are traveling for work and don’t have internet connections. Please be patient as we will answer any questions. We have families that want to see us and we like to fish as much as you do, so we aren’t always in front of the computer. 2. If you have a problem with the way we are handling responses on the forum feel free to shoot us a PM and we will be happy to handle it offline. We are here to help and offer the best possible customer service. 3. Tell us what you think. We want to hear your thoughts about our product line…good or bad. We hope that we learn from you and much as we teach. The way we think that is part of being in the community. 4. Keep it civil. No cussing or foul language. There are kids that read these threads, so let’s not steer them in the wrong direction. 5. We are constantly improving our product line and we’ve taken significant steps to improve the quality of the products we bring to market over the past few years. We’ll be sure to let you know what’s new on the thread, but not before we are ready to announce it. <o></o> Thanks to everyone for welcoming us and allowing us to participate in the forum. Tight Lines.