Well, my dad got a call a couple of weeks ago that his mount was finished, just needed 2 weeks of drying. He picked it up on Friday. So, he got home, had it in the kitchen. My Mom started smelling something like rotten meat, and she thought it was coming from the fridge. In the meantime, Dad moved the mount into the room where he was going to hang it, and whaddya know, 30 minutes later, the room started to stink. Not good. Figured they didn't get it all cleaned out, and I was worried about how they would fix it. Neither of us have ever had one mounted, usually do our own skull cap/plaque kinda thing. So, to dump $375 on this and have it messed up was disheartening to say the least. So Dad called the guy and told him he was bringing it back. Good guy, we've known them for years and years. Dad walked in the store, and the guy was on the phone. Got off the phone, and handed my Dad a check for $375. He was actually on the phone with a company that provides a solution that they treat the cape with. Where Dad had shot the deer, it had started to spoil a little. So they treat it with this solution, and just patch it with a replacement part of hide. Something had happened with that, and it supposedly is an easy fix. However, I guess out of 2500 or so mounts done with that solution, my Dad's is only the second one that happened to. And in turn, the company wanted to pay for my Dad's entire mount, no questions asked. Pretty cool!!!! So he gets a great mounts done, and for free...... Good to hear positive customer service situations occasionally.