I just bought my second EXW 4/02. The first one I bought the reel foot was too small for the AFTCO (also Stuart) Butts, I was told by a local rod builder that Avet made a larger foot and that Avet would send me a replacement foot. I called them and they acted like they never heard of this problem, after talking to technical people and being tossed back and forth someone said we will send you what we have. Avet sent me the larger foot and that was that. Now, I buy the second reel it has the same problem, I called last week try to explain the problem to some girl who has no clue what I'm talking about but says she will find out and send one to me. In todays mail I get the exact same foot that is on the reel, so I call and get her supervisor who tells me "We have not had this problem lately and cannot make the reels fit every kind of rod butt". At this point I wanted to yell STUART AND AFTCO are the STANDARDS in the INDUSTRY you need to make your reel feet fit them!! I was told she would "look around" but was not promising anything...... What is wrong with them?? The product is great but the customer support is in need of overhaul.