Avet let's me down again!!!!

**buxboatboy** · Jan-26-2007, 01:31 PM

I just bought my second EXW 4/02.

The first one I bought the reel foot was too small for the AFTCO (also Stuart) Butts, I was told by a local rod builder that Avet made a larger foot and that Avet would send me a replacement foot. I called them and they acted like they never heard of this problem, after talking to technical people and being tossed back and forth someone said we will send you what we have.
Avet sent me the larger foot and that was that.

Now, I buy the second reel it has the same problem, I called last week try to explain the problem to some girl who has no clue what I'm talking about but says she will find out and send one to me.
In todays mail I get the exact same foot that is on the reel, so I call and get her supervisor who tells me "We have not had this problem lately and cannot make the reels fit every kind of rod butt".
At this point I wanted to yell STUART AND AFTCO are the STANDARDS in the INDUSTRY you need to make your reel feet fit them!!
I was told she would "look around" but was not promising anything......

What is wrong with them??
The product is great but the customer support is in need of overhaul.

**FLIPPERBOY** · Jan-26-2007, 04:09 PM

Dude you should try charkbait.com they are a huge dealer of avets and could hopefuly help you out!!!

**tarpon6** · Jan-26-2007, 05:15 PM

I have to say that is just plain embarrassing for Avet. A reel of that size should have a foor that will easily fit the Aftco and larger Fuji reel seats. I have owned all kinds of reels and have never had that problem.

**Mike JB** · Jan-26-2007, 05:25 PM

Where's Armando when we need him !!

Mike

**Double Z** · Jan-26-2007, 06:27 PM

Originally Posted by tarpon6

I have to say that is just plain embarrassing for Avet. A reel of that size should have a foor that will easily fit the Aftco and larger Fuji reel seats. I have owned all kinds of reels and have never had that problem.

Not to defend but aren't there different size seats? We had this problem with Penn's ( Internationals ) 20 years ago. Now, with people using smaller reels for heavier duty, I can't imagine the problem NOT coming up.

What I don't understand is Avet's customer service. It seems to really be a matter of who you talk to. Someone on this board is having a new cam for their 4/0 sent to them for free. I called them and was told, "You have the softer cam in the reel." We'll see if I can get 20lbs at strike.

**Keta** · Jan-27-2007, 08:08 AM

Someone on this board is having a new cam for their 4/0 sent to them for free

I got one cam free and bought two more. The new cam works a bit better. When I got my first 4/0 I had to get a bigger base and had no problem with the people at Avet.

**Double Z** · Jan-27-2007, 08:33 AM

Thanks Lee, I didn't want to drop names. What did the new cam change? How much did they cost.

**Keta** · Jan-27-2007, 08:53 AM

The new cam got rid of the casting detent and I think it ramps up a bit faster. My memory is shot (CRS is not a good thing) but I think they ran somewhere between $25 and $35 ea. I need to calibrate my drag scale before I can check the drag I am getting out of the 4/0 with the new cam but it was heavier than the original cam.

**sdangler** · Jan-27-2007, 01:59 PM

Originally Posted by buxboatboy

I just bought my second EXW 4/02.

The first one I bought the reel foot was too small for the AFTCO (also Stuart) Butts, I was told by a local rod builder that Avet made a larger foot and that Avet would send me a replacement foot. I called them and they acted like they never heard of this problem, after talking to technical people and being tossed back and forth someone said we will send you what we have.
Avet sent me the larger foot and that was that.

Now, I buy the second reel it has the same problem, I called last week try to explain the problem to some girl who has no clue what I'm talking about but says she will find out and send one to me.
In todays mail I get the exact same foot that is on the reel, so I call and get her supervisor who tells me "We have not had this problem lately and cannot make the reels fit every kind of rod butt".
At this point I wanted to yell STUART AND AFTCO are the STANDARDS in the INDUSTRY you need to make your reel feet fit them!!
I was told she would "look around" but was not promising anything......

What is wrong with them??
The product is great but the customer support is in need of overhaul.

It's a family run business... I'm not going to stand up for their customer support but if you e-mail Harry or Sarkis they will get you what you need.

The reel seat issue is well known and I don't know why they haven't addressed it but I just took care of it myself with some electrical tape that I use to identify my rods on trips.

Mark

**tarpon6** · Jan-27-2007, 02:02 PM

Originally Posted by Double Z

Not to defend but aren't there different size seats? We had this problem with Penn's ( Internationals ) 20 years ago. Now, with people using smaller reels for heavier duty, I can't imagine the problem NOT coming up.

What I don't understand is Avet's customer service. It seems to really be a matter of who you talk to. Someone on this board is having a new cam for their 4/0 sent to them for free. I called them and was told, "You have the softer cam in the reel." We'll see if I can get 20lbs at strike.

I'm sorry but thereis no excuse for having a reel seat that small on what is essentially a 30 size reel. If he bought a smaller Avet I could see it..